Its conversation platform, DigitalCX, automates conversations via smart chatbots and online intelligent assistants. Do you want to increase your contact centre efficiency, your customer satisfaction levels or your web traffic conversion rates? With most non-vital employees working remotely, physical operations placed into hibernation and new health considerations to manage and mitigate, most organisations had to quickly rethink their current employee experience. CX Company’s enterprise-grade chatbot technology and high added value solutions are a perfect addition to our offering and an important next step in our journey to become the world leading one-stop-shop for Conversational Commerce. Leading the Way in Customer Experience Management. Ontdek hoe KPMG u en uw bedrijf kan helpen. And there is a growing body of evidence that suggests a clear economic link between employee satisfaction, customer satisfaction and profit. Klik hier om de bevestigings e-mail nogmaals te versturen. Some organisations are working with employees to identify roles that fit their unique talents while providing opportunities to grow and develop.

Rationale The acquisition is expected to further boost CM.com’s growth strategy as CX Company’s multinational client base covers various industry verticals and offers numerous opportunities for cross and upselling. For this, we remain truly grateful, and we continue to do our best in ensuring that our employees thrive in a culture where safety and diversity are prioritized.

You will not continue to receive KPMG subscriptions until you accept the changes. {{vm.newUser1}} For ASN Bank, a recognised leader in CX in the financial services sector, sustainability and integrity are two cornerstones of the company culture. For aligned organisations, brand values and internal values are the same – the culture is the brand and the brand is the culture. This field is for validation purposes and should be left unchanged. When you press 'start free trial' you agree with our. Now, however, the focus has started to shift to the employee experience (EX). Simon Foot - Sales Director, UK & Ireland. Culture is the starting point of change; it enables the employee behaviours and experience that drives the customer experience. {{ vm.siteSelectorList.flyout.cell1.heading }}, {{ vm.siteSelectorList.flyout.cell1.global.countryLocale }}, {{ vm.flyout.cell1.viewAll.newTabAllow }}, One voice: Aligned EX and CX drive results. Conversational Commerce is the convergence of messaging and payments. During this global pandemic, the adoption of chatbot technology is accelerating rapidly. With the survey gaining responses from over 15,000 interviews across 18 sectors, our infographic can serve as a quick primer for businesses who want to explore opportunities in the Netherlands as well as companies who want to improve their current customer service in the country.

Leadership must articulate that health and safety are key priorities and provide clear guidance on how employees should be behaving. can help you to increase your online conversion and get results from having better conversations with your customers. While there are thousands of vendors to choose from, we remain ahead of the crowd. Contact CX Company and we’ll show you how.

Check out how easy it is to use our chatbot platform.

Upon closing, the acquisition will be immediately accretive to EBITDA. {{vm.newUser3}} About CX Company CX Company enables enterprises to set up automated, intelligent and personalized conversations in every step of the customer journey, on any digital channel and device. Automated conversations that can be up and running within a day. It will also meet the increasing demand we see in the market for a one-stop-shop Conversational Commerce provider, after teamingup multiple times with CX Company. WhatsApp Business, Apple Business Chat, Google RCS, Facebook Messenger, and Viber), Voice API and SIP. Its conversation platform, DigitalCX, automates conversations via smart chatbots and online intelligent assistants. Announced Date May 26, 2020; Price €15.5M; Stay Connected. Simon Foot - Sales Director, UK & Ireland Request a meeting The number of new shares that will be issued will be around 1% of the current total number of shares outstanding, depending on the issuance price. CM.com will host a conference call for analysts and investors, today at 11.00 am CET to further elaborate on this acquisition. Headquarters Location Rotterdam, Zuid-Holland, The Netherlands; Headquarters Regions European Union (EU) Founded Date Apr 10, 2005; Founders Dirk Jan Dokman, Jaap van Gent, Jeroen Brouwers, Ludo ... CX Company acquired by CM.com . Multinational insurance company, Aegon reached out to CX Company in pursuit of a Virtual Assistant that could answer questions, automate processes & transactions, and most importantly, offer a warm handover to a live chat agent when the customer could not be helped. The transaction comprises a consideration of € 15.5 million (excluding a capped earn-out). Eindhoven Area, Netherlands, Netherlands; Work Chief Marketing Officer at CX Company; Website wimrampen.com; About I'm a senior director with 20 years experience in Customer Strategy & Development (Service, Sales, Marketing) in both B2C and B2B environments. Do you want to increase your contact centre efficiency, your customer satisfaction levels or your. Executives at the Maastricht University Medical Center+, for example, took the time to send their employees personal Thank You cards to acknowledge their efforts during the pandemic. Even for Pharma & Nutra, CX Pay can assist. We have 15 years experience in helping clients reduce service costs, increase customer satisfaction and increase revenue with higher compliance levels. Want to hear more? Our privacy policy has been updated since the last time you logged in.

RVO (Rijksdienst voor Ondernemend Nederland) went even further; they focused on rapidly creating a fast and frictionless process for managing customer requests related to new support measures offered by the government. Dirk Jan Dokman, CCO and co-founder of CX Company: “CM.com offers us a unique opportunity to accelerate our expansion strategy and jointly grow into a leading player in Europe and beyond. BREDA, 26 MAY 2020. In addition, CX Company adds a new, fast-growing and recurring revenue stream which is primarily SaaS-based. The platform of CM.com delivers fully integrated solutions, based on a privately owned cloud and 100% in-house developed software. By combining our knowledge and expertise with yours, and following our structured implementation model, your chatbot can be live within days.

For more information please contact: Dirk Stuip, Managing Director at CX company. The webcast will be live broadcasted at https://www.cm.com/investor-relations/news, This press release contains inside information within the meaning of Article 7(1) of the EU Market Abuse Regulation. No challenge is too big for us. CM.com . Bedrijven dienen relevant te blijven – en daarbij draait alles om de klant. When both the employee and customer experience are viewed through the lens of The Six Pillars, companies can start to build a strong foundation for an aligned EX and CX. By engaging with customers in a fun and easy way, a leading energy supplier, Oxxio has been able to connect with its customers, build brand loyalty and gain a distinctive position in the energy market. Dirk Stuip, Managing Director of CX Company explains: “We’ve recently been recognized by both the UK and French governments as a supplier that can help to support businesses in their responses to the COVID-19 situation. Since the last time you logged in our privacy statement has been updated. The value of a great experience is not a new concept to most consumer brands.

With many employees working from home or in re-designed workplaces, Time and Effort has become increasingly relevant to the employee experience. 78 Posts - See Instagram photos and videos taken at ‘CX Company’ All rights reserved. For more information contact: Anneke Hoijtink Investors Relations anneke.hoijtink@cm.com +31 643280788, Media contact Frank Jansen, CFF Communications frank.jansen@cffcommunications.nl +31 621542369. Integrity drives trust which is the foundation of all positive human interactions and, as such, it is critical that organisations build integrity with employees. Set your preferences here. Each year, The Netherlands’ economy consistently makes its way up in the European region. A focus on integrity influences the products and services they offer, their communication with employees and customers, and their recruiting and development practices. The CX Company features of conversational AI, which will be added to the CM.com platform, provide for a next level Conversational Commerce experience. Please register here for the conference call. Put our DigitalCX CMS platform to the test with your own content for FREE. The Global CX Survey Spotlight: The Netherlands, Self-Service and Mobile Apps: Allies in Enhancing the CX. The organisation puts significant effort into ensuring their employees are intrinsically motivated by the same ideals, values and purpose, thereby creating a consistent connection between culture, customer and employee. With social distancing being the new norm in a post-COVID-19 world, customers have become accustomed to using digital channels when it comes to contacting customer support. Free and open company data on Netherlands company CX B.V. (company number 37042364), Siemensstraße 31, 47533 Kleve In today’s digital world, customers demand an exceptional customer experience via whichever channel is most convenient to them. CX Company enables your organisation to design and deliver automated, intelligent and personalised conversations in each step of the customer journey. Part of its wide economic presence is the country’s GDP that continues to grow, with a projection of +2 percent this 2018. Marten Meesweg 8 For ASN Bank, a recognised leader in CX in the financial services sector, sustainability and integrity are two cornerstones of the company culture. The crisis has also accentuated the importance of Personalisation in the employee experience. Forward Looking Statements Statements included in this press release that are not historical facts (including any statements concerning investment objectives, other plans and objectives of management for future operations or economic performance, or assumptions or forecasts related thereto) are forward-looking statements. KLM, the Dutch flag-carrier airline, extended the status of their frequent flyers in order to help customers preserve their value. Not surprisingly, Expectations have also changed – both on the employer and on the employee side. By combining our knowledge and expertise with yours, and following our structured implementation model, your chatbot can be live within days. Simply put, The Six Pillars represent the unique building blocks that define experience excellence. It perhaps goes without saying that the COVID-19 pandemic dramatically changed the traditional employee experience. CM.com provides messaging and voice channels, such as SMS, Over The Top (OTT) (e.g. This, in turn, allows employees to become the best they can be, while empowering them to serve customers in the best possible way. Gambling Industry. But beyond personalised communication and interaction from executives and management, many organisations have been thinking about how the virtual workplace supports employee training and development. Explore our user friendly conversation platform before you buy.

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