Only Partner Stays at Design Hotels™ member hotels that are Marriott Bonvoy Partner Hotels booked through an official Marriott reservation channel are eligible for elite night credits and benefits. Disclaimer: The responses below are not provided or commissioned by the bank advertiser. Travel Codex is owned by Travel Codex, LLC. Marriott Bonvoy is the all-in-one rewards program which replaced Marriott Rewards, Starwood Preferred Guest, and Ritz-Carlton Rewards. I find little value in the Hilton or IHG programs, but I typically have a handful of stays each year so there are points in each program, but these are far from my top preferences. , Responses have not been reviewed, approved or otherwise endorsed by the bank advertiser. Room If you have booked through an official Marriott reservation channel and it has been at least 7 days since check-out, you may Report a Missing Stay online or contact a Customer Engagement Center.

No. My main program for hotel stays is Hyatt, that’s where I try to stay, and use Marriott as backup. For full terms and conditions of the Marriott Bonvoy Program, please click here. I received the cancellation emails without issue, but the points were nowhere to be found.

Seems like Marriott IT have just kind of given up and think it is acceptable to just show the ‘some of your reservations might not show up’ notice at the top of the page.”, “Call, get a case #, and keep calling. Does Best Rate Guarantee (BRG) program apply to Design Hotels™ member hotels that are Marriott Bonvoy Partner Hotels? How do I report a Missing Stay at a Design Hotels™ member hotel that is a Marriott Bonvoy Partner Hotel? Families do not have anywhere near that amount of available time to spend chasing down hotel loyalty points, and that doesn’t even factor in having to notice the points were missing in the first place. Didn’t get points back, used their contact us form on the website to no avail. Marriott Missing Stay Request? Still a little nervous that my points and I were not fully reunited, I thanked her for all her help and said goodbye, crossing my fingers that this had all actually worked. The stay posted to my account. For any issues regarding a Partner Stay at a Design Hotels™ member hotel that is a Marriott Bonvoy Partner Hotel, please reach out to a Customer Engagement Center. Waiting 10 days after a stay to submit a request, then another 10 days for posting (this piece took a week for me) is a bit much. I try to be reasonable as systems aren’t perfect and I come out way on the upside of miles and points when you take a bird’s-eye view.

© 2020 THE POINTS GUY, LLC. A few deep breaths and a bathroom break later, I started call #3, now at over an hour into actively trying to track down the missing 84,000 Marriott Rewards points over the phone. My wife does have a Marriott account, but other than sharing a last name, I’m not sure how or why her name got populated into the field of the letter. Does waiting weeks after checking out for a stay to post really matter? In addition to frequent work trips, he uses miles and points for even more travel with his wife and young child. I have been told that the Platinum Elite line is busier than the Gold or non-elite line, so potentially avoid the Platinum line even if you are eligible to use it. Articles are of a general nature and should not be relied upon for individual circumstances. accomplish simple tasks with the Marriott program, Marriott MegaBonus Summer 2017: Up to 4,000 Bonus Points Per Stay. Editorial Disclaimer: Opinions expressed here are the author’s alone, not those of any bank, credit card issuer, airlines or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities. We'll never sell or share your information with anyone. For an explanation of our Advertising Policy, visit this page. Who do I contact for an issue regarding a Partner Stay at a Design Hotels™ member hotel that is a Marriott Bonvoy Partner Hotel? Something as simple as posting stays should be an automatic process. Can I earn points for food & beverage spend at a Design Hotels™ member hotel that is a Marriott Bonvoy Partner Hotel when not staying at the hotel? How can I book a Partner Stay at a Design Hotels™ member hotel that is a Marriott Bonvoy Partner Hotel? Marriott Rewards points are indeed as valuable as ever right now (and I’m looking forward to several St. Regis 60k award reservations myself), but from these sort of technical issues, to some Category 7 properties behaving badly, a bit of a belly-flopped promotion and everything in-between, all is not well for Marriott Rewards customers. Hopefully your Marriott issues have been resolved, and your holiday travels are smooth. By mostly avoiding Marriott stays of late I haven’t had any more urgent issues to deal with, particularly those requiring any customer service.

0 In a sense, I sort of get paid to research this sort of thing, so while it was frustrating, I was “on the clock” the whole time. I don’t foresee this changing with my current travel patterns.


In fact, depending on what you’re trying to do, things are really bad.

More than a week or so is too long, but if it would work automatically, I suppose I would begrudgingly accept it. I called three times and elite line has never answered, spent 92 minutes on hold yesterday, fell asleep with the phone to my ear, battery was dead in the morning.”. I did search, unsuccessfully, to find this out, and it seems like it'd be a simple question.. How long does it usually take a missing stay request to be reflected in a Marriott Rewards account? Can I earn elite night credits for stays booked through my corporate booking tool, or when booking directly with the property at Design Hotels™ member hotels? Then there was an apology filled with corporate lingo, but little actual regret or acknowledgement of the inherent issues. Design Hotels™ member hotels that are Marriott Bonvoy Partner Hotels booked through any official Marriott reservation channel will participate in Best Rate Guarantee (BRG) program in a limited capacity. Back to my first post about the IT issues Marriott is experiencing…they are far from fixed.
, Terms apply to the offers listed on this page. Now, readers have reported that the extra bonus of 5,000 points has not been posted to their third stay while the base bonus of 2,500 for every stay has. Copyright © 2020 Marriott International , Inc. All Rights Reserved. Sign up to receive a single weekly email with recent posts and other travel news. No, only food and beverage spend (excluding alcoholic beverage where prohibited by law) during an eligible Partner Stay and charged to the folio may earn points. Brad is a frequent traveler, based in Milwaukee.


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